Service & Lifecycle Support

Teleservice & Remote Support

Remote diagnostics, updates, and guidance to resolve issues fast—by phone, email, or video, wherever your machine runs.

Remote-first support

Faster Recovery, Less Downtime

Our teleservice engineers diagnose alarms, process faults, and control issues remotely, guiding your team step-by-step to restore production quickly. Support is available by phone, email, or video—wherever your machine is installed.

Where applicable, we perform non-intrusive software and parameter checks to stabilize performance and prevent repeat issues, minimizing onsite visits. All actions are documented so your operators can follow and retain best practices.

Real-Time Assistance Channels

Immediate help via phone, email, or video—connect directly with an engineer when an issue occurs.

Remote Checks & Updates

Software and parameter verification, with safe updates where applicable to stabilize performance.

Fast, Multilingual Response

Priority callbacks during business hours and support in multiple languages for quick, clear resolution.

Need support?

Contact our Service team

Call, email, or use the form below. Our engineers respond during business hours with clear, actionable guidance.

Service phones

+359 88 743 9990
+359 87 760 0006

Email us

service@milco.bg
Files >20 MB: use a cloud link.

Business Hours

Mon–Fri 08:00–17:00 EET
Lunch break: 12:40–13:40

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Questions? We can help

Service FAQs

Quick answers to common questions about our teleservice, installation, maintenance, and custom engineering.

We review new requests during business hours and confirm the next steps after assessing the details you provide. Response time depends on issue complexity, machine status, and how quickly we receive key information such as alarms, photos, or logs.

In many cases, yes, via phone, email, or video guidance. If remote steps are not sufficient, we coordinate an on-site visit and confirm the scope, prerequisites, and timing before scheduling.

Yes. We provide support in English and Bulgarian to ensure clear communication during troubleshooting, commissioning, and training. Other languages can be arranged on request when needed.

We support MILCO Ltd machines and selected partner brands we officially service. If you are unsure, send the machine model, serial number (if available), location, and a short description of the issue and we will confirm coverage.

Yes. Service contracts can be structured to include planned maintenance, scheduled checks, and periodic performance verification. The exact scope and terms are agreed case by case based on your uptime targets, operating conditions, and documentation needs.