Service & Lifecycle Support

Installation & Commissioning

Professional installation, calibration, and operator training to verify performance and safety from day one.

Start-up readiness

Ready to Run from Day One

Our engineers manage the full setup—from placement and leveling to calibration, test cuts, and program checks—so your machine meets spec on day one. Every step is documented and verified before handover.

We also train operators and maintenance staff, covering safe operation, daily care, and basic diagnostics. The result is a stable process, faster ramp-up, and confidence at the controls.

Professional Installation & Calibration

Foundation checks, leveling, axis calibration, and test routines to validate accuracy.

Operator & Maintenance Training

On-site sessions tailored to your parts, including safety, workflows, and daily checks.

System Verification & Documentation

Acceptance tests (FAT/SAT), parameters backup, inspection records, and handover pack.

Safety & Performance Checks

Interlocks, E-stop validation, coolant/air testing, and cycle checks before production.

Need support?

Contact our Service team

Call, email, or use the form below. Our engineers respond during business hours with clear, actionable guidance.

Service phones

+359 88 743 9990
+359 87 760 0006

Email us

service@milco.bg
Files >20 MB: use a cloud link.

Business Hours

Mon–Fri 08:00–17:00 EET
Lunch break: 12:40–13:40

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Questions? We can help

Service FAQs

Quick answers to common questions about our teleservice, installation, maintenance, and custom engineering.

We review new requests during business hours and confirm the next steps after assessing the details you provide. Response time depends on issue complexity, machine status, and how quickly we receive key information such as alarms, photos, or logs.

In many cases, yes, via phone, email, or video guidance. If remote steps are not sufficient, we coordinate an on-site visit and confirm the scope, prerequisites, and timing before scheduling.

Yes. We provide support in English and Bulgarian to ensure clear communication during troubleshooting, commissioning, and training. Other languages can be arranged on request when needed.

We support MILCO Ltd machines and selected partner brands we officially service. If you are unsure, send the machine model, serial number (if available), location, and a short description of the issue and we will confirm coverage.

Yes. Service contracts can be structured to include planned maintenance, scheduled checks, and periodic performance verification. The exact scope and terms are agreed case by case based on your uptime targets, operating conditions, and documentation needs.